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Testimonials

When choosing a real estate professional, get to know their history!

Below, you'll find information that will help you get to know us better - from awards and credentials we've achieved, to references from past clients.

 

We consider the satisfaction of our clients to be our greatest achievement, and take pride in our high volume of repeat business and referrals.

Call us today - we'd love to add you to this growing list!

What People Are Saying

Omnia A.

DiAnne has been working on my needs since May. She asked all the right questions to understand my personal and family needs. She addressed them carefully and professionally till we closed a reasonable deal in October. I wish to thank DiAnne for her support and dedication, and for giving me and my family part of her time even on holidays. True dedication and professionalism. Thank you.

Jessica G.

The Impact Team has always been wonderful! From buying my first house to selling that same house a few years later. They have always been on the ball and have always taken the time to walk me through the process answering all questions. When selling my house I did not expect DiAnne to help stage my house and she did! She has always surpassed my expectations and I can recommend her and the Impact Team enough.

Bonus: She has a sense of humour when house hunting. From the Cauliflower test for fridge drawers to imagining where a Christmas tree will go. Of course our household favourite finding a house with no shoes in it. She is a blast and has made the buying and selling process a lot of fun!

You will have no regrets with this team! 

Kristin K.

Buying a house in a sellers market is a challenge on its own; but these ladies helped me land my dream home in a seller’s market during a pandemic. They helped me search for four months, keeping my specific criteria in mind, and were very patient and supportive the whole time. I would use this team again in a heartbeat - no question. Thank you DiAnne!

Delores B.

We were feeling the crunch with having sold our home out of town and needing to find our forever home close to family and friends with only 2 days in town to look. Luckily we had Dianne Massen-Yenson come to the rescue. She dedicated her time and resources to us and zeroed in on exactly what we needed And then became a real go getter in helping us secure the deal. She was amazing! 

Tracy B.

Diane is a fun, professional and easy going realtor. She is bilingual and know her stuff. She was always available when we had questions or concerns. She was able to book us appointments to view each home we were interested in, with her helpful assistant Tiffany. Thanks Tiffany! She made the entire house buying experience easy and stress free. She took care of everything, even during these difficult times with Covid. She provided us with excellent referrals to complete the home buying experience and journey. I would highly recommend DiAnne. – Tracy Bolduc


Angele


My above assessment of the agent is objective and uncompromising. Dianne was a big help. She helped me get to know the market and with her patience and professionalism I managed to buy a house. I will not hesitate to collaborate with her again and also to recommend her. Thanks Dianne! - Koné Angèle


Delores

We were feeling the crunch with having sold our home out of town and needing to find our forever home close to family and friends with only 2 days in town to look. Luckily we had Dianne Massen-Yenson come to the rescue. She dedicated her time and resources to us and zeroed in on exactly what we needed And then became a real go getter in helping us secure the deal. She was amazing! – Delores and Dave Beach


Gigi

Dianne is a great real estate agent to work with. Dianne helped us through the whole process and was always ready to provide the information we need prior to checking and negotiating the closing of the house of our dream, including the sale of our own house. She was both hands-on, truthful, laid all the angles of the negotiation process and most of all, fun to be with. She made the transition easy for us. We couldn’t imagine selling and buying a house without Dianne. – Gigi Quinones

Micheal and Marie-Lise

This review expresses our objective assessment of this agency based on our interaction with DiAnne Masson-Yensen over a period spanning September 2019 to now April 2020. We therefore have had enough situations based on which we can provide these comments. Our situation was somewhat different compared to many buyers. We were getting ready to return to Canada from another country and started the process of selling our home there. We knew we wanted to live close to Ottawa but knew nothing about the housing market. So we checked on line with Real Estate Agents regarding possibilities. A few contacted us quickly but we preferred the style of DiAnne who made herself available to listen to what we wanted, by Skype and email, understood that we could not make a decision before arriving in Canada. She knew we wanted to downsize, our preferences and worked around that to send us many possible homes. We however underestimated the market, which is quite aggressive, due to the high demand. With patience she helped and guided us to understand that we would need to rethink a preferred location and cost. We soon realized that her fundamental interest was to make sure that we bought what would be cost effective, taking into account our needs. This leads us now, to comment on her knowledge of the market. We arrived in Canada in January 2020 and immediately contacted her. She was available to explain the nature of the market and the rigours of finding a suitable place to live. Within a few days she demonstrated a good mastery of the market, locations, costs that made us to develop added confidence in her overall approach in guiding us towards our goal. Her approach was to provide ideas and advice, but very delicately, because we had our own wishes. We quickly realized that she was interested in satisfying us but to make sure that we did not make mistakes. I used to tell my wife “This woman knows what we want and will ultimately get it for us”. In the same vein, we visited a few places with DiAnne and she was interested in finding us a good place at a good price. DiAnne is skilled in presenting options. She did not waste time with properties that were of no interest to us. Not trying to show us homes of little interest saved time and allowed us to concentrate on those with a potential. She skillfully steered us to a home that was pleasant and which was offered at a reasonable price. We appreciated her ability to be direct but pleasant and not at all pushy. We liked her willingness and availability but being aware of this we tried not to take advantage of these traits. We were late once for about 15 minutes for a viewing, due to car problems, and felt badly because we were conscious of her time and how she tried to please her clients. Did we get what we wanted? Yes, and thanks to her because she knew what we wanted and was not just interested in selling any property to us. We are grateful for her professionalism, patience, modesty, understanding, experience and sensitivity. These words are not used lightly. She made the difficult task of buying a house a very pleasant one, despite the market, which can provide the buyer with unexpected and unpleasant experiences. The service provided by Impact has been unquestionably excellent. Would we use them again. YES. In fact we are thinking of selling a property and guess who we will go to? If you want to sell or buy a home we recommend Impact to provide you with the needed expertise. - Michael and Marie-Lise Bassey

Danielle

DiAnne took great care to ensure our listing was the best it could possibly be, down to every detail. She provided very personable service and really care about her clients. Highly recommend! – Danielle Smith


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